Toll Free Number: 180-022-6753

Grievance Form

Grievance Redressal Escalation Levels

You may file your complaint at the branch level/ write to us /register your complaints online.

Option 1. Complaint in Person

  • You may visit the Branch in person and lodge your complaint in the Complaint Book / Register.
  • Handover your written complaint to the Branch Incharge and obtain an acknowledgement
  • Drop your written complaint in the Complaint / Suggestion Box kept in the Branch Office and obtain an acknowledgement.

Option 2. Write to us at

Option 3. Fill an Online Complaint Form

When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated/issued. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level II, using your Complaint ID.

Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.

  • Your full name
  • Customer ID, if you are an existing Customer
  • Your contact details (address, telephone number and e-mail)
  • Reference number of Transaction/Complaint ID, depending on your purpose of contact

In case of non-receipt of reply within 8 working days of registering your Complaint or unsatisfactory reply, you can escalate complaint to Level II (Regional Incharge), using Complaint ID.

For escalation of your grievance to Regional Incharge*

“Regional Office Name & Address/RO Incharge/ RO Incharge email id” will populate

If your complaint is not resolved satisfactorily within 5 working days from date of escalation, you may contact Chief Grievance Officer / Alternate Chief Grievance Officer.