Grievance Redressal Mechanism & Escalation Matrix
Grievance Cell
| Chief Grievance Officer |
Shri Pankaj Kumar Sahu General Manager |
Small Industries Development Bank of India, Head Office |
| Alternate Chief Grievance Officer |
Shri Balbir Singh Chief General Manager |
Small Industries Development Bank of India, Head Office SIDBI Tower, 15, Ashok Marg, Lucknow-226001 |
| Grievance Redressal Officer for Persons with Disabilities (PwD) |
Smt. Yalangi Munni Kumari, Chief General Manager |
SWAVALAMBAN BHAVAN, Plot No. |
Customer Service Framework under Direct Credit Operations – SPOC Details
| Sr. No. | Name of RO | Name of the Single Point of Contact (SPOC) | Designation | Email ID | Mobile No. |
|---|---|---|---|---|---|
| 1 | Ahmedabad | Nitin Shukla | DGM | nitinshukla[at]sidbi[dot]in | 9413323365 |
| 2 | Lucknow | Seethaepalli Srinivas | AGM | ssrinivas[at]sidbi[dot]in | 7769979662 |
| 3 | Guwahati | Anuj Jain | AGM | anujjain[at]sidbi[dot]in | 7874015877 |
| 4 | Kolkata | Prasenjit Chowdhury | DGM | prasenjit[at]sidbi[dot]in | 9988369189 |
| 5 | Coimbatore | K. Prakash | AGM | kprakash[at]sidbi[dot]in | 9910205932 |
| 6 | Indore | Amit Kumar Sethi | DGM | amitsethi[at]sidbi[dot]in | 9537728686 |
| 7 | Gurugram | Shweta Roy Srivastava | AGM | shwetasr[at]sidbi[dot]in | 9415315073 |
| 8 | New Delhi | Akash Pawar | DGM | akash[at]sidbi[dot]in | 9004096061 |
| 9 | Jaipur | Sanoj Kumar Gunjan | AGM | sanoj[at]sidbi[dot]in | 9987716430 |
| 10 | Chennai | Shashi Anand Thakur | DGM | shashianand[at]sidbi[dot]in | 8160325109 |
| 11 | Hyderabad | Swaroopa Bhimathati | AGM | swaroopa[at]sidbi[dot]in | 9951469066 |
| 12 | Rajkot | Niranjan Kothari | AGM | niranjan[at]sidbi[dot]in | 9803155821 |
| 13 | Mumbai | M.B. Leeshah Khan | DGM | mblkhan[at]sidbi[dot]in | 9786678683 |
| 14 | Pune | Mukul Praween Ekka | AGM | mukule[at]sidbi[dot]in | 7759811384 |
| 15 | Chandigarh | Promod Kumar Bakshi | DGM | pbakshi[at]sidbi[dot]in | 9600089442 |
| 16 | Bengaluru | L R Narayana | AGM | lrnarayana[at]sidbi[dot]in | 9978992120 |
| 17 | Patna | Prasenjit Chowdhury | DGM | prasenjit[at]sidbi[dot]in | 9988369189 |
You may file your complaint at the branch level/ write to us /register your complaints online, as per the procedure given below, for each mode.
Option 1. Complaint in Person
- You may visit the Branch in person and lodge your complaint in the Complaint Book / Register.
- Handover your written complaint to the Branch Incharge and obtain an acknowledgement
- Drop your written complaint in the Complaint / Suggestion Box kept in the Branch Office and obtain an acknowledgement.
- Customer Services / Complaints - Nodal Officers Of SIDBI
Option 2. Write to us at
- Submit your grievance through post/mail/email to SIDBI Branch Offices.
- Click here to check details of SIDBI Branch Offices and its respective postal address, email id
Option 3. Fill an Online Complaint Form
- You may submit your grievance through online registration of complaints / Grievances
- Click here to go to Online Complaint Form
When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated/issued. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level I, using your Complaint ID.
Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.
- Your full name
- Customer ID, if you are an existing Customer
- Your contact details (address, telephone number and e-mail)
- Reference number of Transaction/Complaint ID, depending on your purpose of contact
