Grievance Redressal Mechanism & Escalation Matrix
शिकायत कक्ष
| मुख्य शिकायत अधिकारी |
श्री राजेंद्र अग्रवाल महाप्रबंधक |
भारतीय लघु उद्योग विकास बैंक, प्रधान कार्यालय |
| वैकल्पिक मुख्य शिकायत अधिकारी |
श्रीमती यलंगी मुन्नी कुमारी मुख्य महाप्रबंधक |
भारतीय लघु उद्योग विकास बैंक, मुंबई कार्यालय |
| विकलांग व्यक्तियों के लिए शिकायत निवारण अधिकारी (पीडब्ल्यूडी) |
श्रीमती यालंगी मुन्नी कुमारी, मुख्य महाप्रबंधक |
स्वावलंबन भवन, प्लॉट नंबर सी-11, 'जी' ब्लॉक, बांद्रा कुर्ला कॉम्प्लेक्स, बांद्रा (पूर्व), मुंबई - 400051, महाराष्ट्र, फोन नंबर: 022-67531100 |
Customer Service Framework under Direct Credit Operations – SPOC Details
| Sr. No. | Name of RO | Name of the Single Point of Contact (SPOC) | Designation | Email ID | Mobile No. |
|---|---|---|---|---|---|
| 1 | Ahmedabad | Shri Nitin Shukla | DGM | nitinshukla[at]sidbi[dot]in | 941323365 |
| 2 | Lucknow | Smt. Ranjana Bhattacharjee | AGM | ranjana[at]sidbi[dot]in | 9839224174 |
| 3 | Guwahati | Shri Anuj Jain | AGM | anujjain[at]sidbi[dot]in | 7874015877 |
| 4 | Kolkata | Shri Prasenjit Chowdhury | DGM | prasenjit[at]sidbi[dot]in | 9988369189 |
| 5 | Coimbatore | Shri K. Prakash | AGM | kprakash[at]sidbi[dot]in | 9910205932 |
| 6 | Indore | Shri Amit Kumar Sethi | DGM | amitsethi[at]sidbi[dot]in | 953728686 |
| 7 | Gurugram | Smt. Shweta Roy Srivastava | AGM | shwetasr[at]sidbi[dot]in | 9415315073 |
| 8 | New Delhi | Shri Akash Pawar | DGM | akash[at]sidbi[dot]in | 9004096061 |
| 9 | Jaipur | Shri Naveen Kumar Verma | AGM (L) | naveenv[at]sidbi[dot]in | 8520946130 |
| 10 | Chennai | Shri Shashi Anand Thakur | DGM | shashianand[at]sidbi[dot]in | 8160325109 |
| 11 | Hyderabad | Shri Kastala Janaiah | AGM | janaiah[at]sidbi[dot]in | 8905778779 |
| 12 | Rajkot | Shri Niranjan Kothari | AGM | niranjan[at]sidbi[dot]in | 8360199436 |
| 13 | Mumbai | Shri R. Ramesh | AGM | rramesh[at]sidbi[dot]in | 9819466130 |
| 14 | Pune | Shri Vikas Kishor | AGM | vikas[at]sidbi[dot]in | 8806822687 |
| 15 | Chandigarh | Shri T. H. R. Samad | DGM | samad[at]sidbi[dot]in | 9481631968 |
| 16 | Bengaluru | Shri L. R. Narayana | AGM | lrnarayana[at]sidbi[dot]in | 978992120 |
| 17 | Patna | Smt Swati Neha | AGM | swatin[at]sidbi[dot]in | 8447721329 |
You may file your complaint at the branch level/ write to us /register your complaints online, as per the procedure given below, for each mode.
Option 1. Complaint in Person
- You may visit the Branch in person and lodge your complaint in the Complaint Book / Register.
- Handover your written complaint to the Branch Incharge and obtain an acknowledgement
- Drop your written complaint in the Complaint / Suggestion Box kept in the Branch Office and obtain an acknowledgement.
- Customer Services / Complaints - Nodal Officers Of SIDBI
Option 2. Write to us at
- Submit your grievance through post/mail/email to SIDBI Branch Offices.
- Click here to check details of SIDBI Branch Offices and its respective postal address, email id
Option 3. Fill an Online Complaint Form
- You may submit your grievance through online registration of complaints / Grievances
- Click here to go to Online Complaint Form
When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated/issued. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to Level I, using your Complaint ID.
Please make sure that you provide us with the following details while registering a grievance with us. It will enable us to address your concern(s) in a holistic and timely manner.
- Your full name
- Customer ID, if you are an existing Customer
- Your contact details (address, telephone number and e-mail)
- Reference number of Transaction/Complaint ID, depending on your purpose of contact
कॉपीराइट © 2026 लघु उद्योग विकास बैंक भारत (सिडबी)। सभी अधिकार आरक्षित
अंतिम अपडेट: 09-12-2025